Unit 5, 1000 North Circular Road, NW2 7JP, London, UK
Customer service (Mon - Fri: 9am - 5.30pm):
+44 (0) 845 468 4197

Items we do not ship

Dolphi Transport

Items we do not ship

Applies only to standard and economy service.

The following items cannot be shipped with us. If it is determined that any of the items below are in your shipment, the driver will refuse to accept the shipment.
  1. Alcoholic beverages
  2. Cigarettes and tobacco
  3. Firearms, replica firearms, ammunition
  4. Medications and drugs
  5. Hazardous, flammable, self-igniting and explosive substances
  6. Chemicals, radioactive material
  7. Poisonous, infection and other substances which might endanger the life or health of people on the roadways during transport
  8. Animals (live or dead)
  9. Plants
  10. Foodstuffs with short sell-by intervals and foodstuffs requiring special transport conditions.
  11. Banknotes, coins, activated payment and other financial cards, cheques
  12. Motorcycles, scooters, four-wheelers
  13. Personal documents, passports
  14. Liquids (added 15.7.2011)

The following items may be shipped only on condition that liability for potential damage to them is waived. Those shipping such items with us do so at their own risk.
  1. Fragile items such as mirrors, glasses, dishes, ceramics, vases and other glass or ceramic products
  2. Gemstones, precious metals and products made with them
  3. Art objects, antiques, collections, stamps
  4. Electronics not in original packaging
  5. Pictures (framed or unframed)
  6. Fishing poles
  7. Bicycles not in cardboard boxes
  8. Buggies/prams not in cardboard boxes
  9. Car seats not in cardboard boxes
  10. Guitar not in hard case
  11. Furniture or furniture parts which are not adequately packed in cardboard boxes. Plastic film or other wrapping material of any type is not considered adequate packaging.
  12. Plastic toys not in cardboard boxes.
  13. Other items which due to their shape, contents or other properties are insufficiently packaged.

Valid only for express service in cooperation with DPD.

The following items cannot be shipped with us. If it is determined that any of the items below are in your shipment, the driver will refuse to accept the shipment.
  1. Animals Or Organisms Of Any Form (Alive Or Dead) Including Animal Parts, Real Fur, Ivory Etc.
  2. Batteries And Items Containing Built In Batteries Like Hover Boards, Certain Phones Etc.
  3. Biological Samples
  4. Christmas Crackers
  5. Compressed Air & Empty Cylinders
  6. Drugs, Medication, Prescriptions, Tobacco And Tobacco Products
  7. Gardening And Household Tools - Gardening And Household Tools, Unless Properly Protected
  8. Geochron
  9. Hazardous Goods Including Aerosol, Asbestos, Ashes, Detergents, Resin, Explosives, Filth, Fire Extinguishers, Fireworks, Gas, Dry Ice, Items Containing Flammable And/Or Explosive Substances.
  10. Illegal Goods - Including Counterfeit Goods, Counterfeit Currency And Any Items Considered Illegal In Either The Exporting Or Importing Country.
  11. Kayaks
  12. Liquids/Creams/Oils/Gel - Including Aftershaves, Alcohol, Juice, E-Cig Fluid, Water, Emulsions, Paint, Ink Etc.
  13. Magnets
  14. Mattress
  15. Medical Equipment
  16. Milk Powder (Formula)
  17. Monetary/Currency Including Cash, Credit Cards, Debit Cards, Coins, Cheques, Vouchers, Tickets, Lottery Tickets, Stamps (Unless Franked) Etc.
  18. Negotiable Documents Including Passports, Driving Licences Etc.
  19. Oxidising Materials And Peroxides (Including Hair Dyes)
  20. Perishable Goods - Meat, Fish, Perishable Food, Food Containing Or In Liquid Form (Items With A Short Shelf Life Or That Spoil If Not Refrigerated) (all)
  21. Personal Effects (Suitcases Or Personal Belongings)
  22. Plant
  23. Poisonous, Toxic Liquids, Solids Or Gases Including Pesticides
  24. Pornographic Material And Obscene Publications
  25. Printer Toner/ Ink Cartridges
  26. Radioactive Materials
  27. Scented Candles
  28. Seeds
  29. Settee
  30. Sofa
  31. Tyre / Wheel
  32. Vehicle Parts - Large Vehicle Parts Including Vehicle Panels, Spoilers, Doors, Bonnets, Bumpers, Carbon Fibre, Engines, Any Car Parts Containing Oil Or Liquids, Airbags, Steering Wheels Containing Airbags, Seatbelt Tensioner Etc.
  33. Weapons - Including Replicas, Ammunition, Axe, Blades, Chainsaws, Guns, Knives Etc.
  34. White Goods (Fridges, Ovens, Freezers, Cooker Hoods, Hobs, Boiler, Washing Machines, Hot Tubs Etc)

The following items may only be transported provided that no compensation is paid for these items in the event of damage. The items below are insured only in the event of loss.
  1. Antiques, Items Over 100 Years Old.
  2. Bicycle
  3. Coffee Machine, Coffee Grinder, Coffee Roaster
  4. Cycles, Bicycles, Unicycles, Tricycles.
  5. Dinner Sets
  6. Electrical Appliances That Are Not Considered White Goods Such As Cameras, Monitors, Computers, All In One Computers, Drones, Lamps, Laptops, Scanners, TV, Projector Or Any Item Similar In Description Or Content.
  7. Floor Boards, Laminate, Wooden Flooring
  8. Fossils
  9. Furniture - Including Objects Such As Tables, Chairs, Desks, Beds Or Large Electronic Devices
  10. Glider
  11. Knitting Machine, Sewing Machine
  12. Ladders
  13. Luggage
  14. Models, Kits
  15. Musical Instruments Including Guitars, Amplifiers, Speakers, Turntables, Violins, Keyboards Etc. All Musical Instruments Must Be Sent In A Hard Case And Boxed.
  16. Ornaments (Must Not Be Made From Non-Protected Materials Like Glass, Porcelain Etc.)
  17. Suitcase - A Suitcase Will Not Be Protected If This Is Used As Packaging For Internal Items.
  18. Surfboard
  19. Telescope, Microscope
  20. Wall Decor Items Including Canvas Prints, Clocks, Framed Pictures, Pictures, Posters, Prints, Paintings

The following items may be shipped only on condition that liability for potential damage to them is waived. Those shipping such items with us do so at their own risk.
  1. Ceramics / Porcelain / China / Stone - Items Made Or Consisting Of Porcelain Or Similar Including Tiles, Sinks, Basins, Toilets, Baths, Concrete, Crockery, Granite, Marble, Vase, Pottery, Plates Etc.
  2. Delicate Items
  3. Documents (Where Not Prohibited)
  4. Fishing Rods
  5. Fragile Items (all)
  6. Glass Items Of Any Type - Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirror, Spectacles, Window, Perspex Etc.
  7. Hamper
  8. Lenses
  9. Lights, Lighting, Lamps, Lampshades, Chandeliers Etc.
  10. Packaging - Including The Box, Media Packaging, Suitcases/Flight Cases Used As Packaging Etc
  11. Pewter Figures
  12. Precious Metals And Stones - Including Gold, Silver, Platinum, Palladium, Gems, Gemstones, Diamond, Ruby, Emerald, Amber, Pearl Etc. (Including In Jewellery Form)
  13. Shower Screen
  14. SIM Cards (Where Not Prohibited)
  15. Small Vehicle Parts Including Headlights, Taillights, Gearboxes, Motorcycle Parts Etc.
  16. Stoneware, Statues, Statuettes, Marble
  17. Torches
  18. Watch